Terms and Conditions - Treatment Center Agency

Treatment Center Agency — treatmentcenteragency.com

Last Updated: March 2026

Plain Language Summary

This summary is designed to help you understand the key points of our Terms and Conditions. It does not replace the full terms below, which you should read carefully.

What You’re Agreeing To

You must be 18 or older to use our website or services.
You accept our Privacy Policy and Disclaimers.
You are responsible for how you use our content, tools, and services.

Our Services

We provide digital marketing strategy, advertising management, SEO, website design, compliance-aware content, and related services — exclusively for addiction treatment and behavioral health facilities.
Services are provided “as is.” We do not guarantee specific business outcomes, rankings, or admissions volume.
We are not responsible for third-party websites we link to.

Your Rights and Responsibilities

You may use our website for lawful purposes as long as you follow these terms.
You are responsible for the security of any login credentials or access details shared with us.
You may not use our website or services for illegal, deceptive, or harmful purposes.

Our Rights

We may suspend or terminate your access if you violate these terms.
We may update these terms at any time. Material changes will be communicated with at least 30 days’ notice.

Legal

Our liability is limited to amounts you have paid us in the prior 30 days (or $10 if you haven’t paid anything).
If there is a dispute, we prefer mediation or arbitration before litigation.
If court proceedings are required, jurisdiction is Nashville, Tennessee.

Questions?

Interpretation and Definitions

Interpretation

Capitalized terms used in these Terms and Conditions have meanings defined below. Definitions apply equally in singular and plural form.

Definitions

Company (referred to as “we,” “us,” or “our”) refers to Treatment Center Agency, a division of Better Web Group, based in Goodlettsville, Tennessee.
Client (referred to as “you” or “your”) means the individual, facility, or organization accessing our services or website.
Service refers to the Treatment Center Agency website, marketing services, educational content, advertising management, reporting, deliverables, and related offerings.
Website refers to treatmentcenteragency.com.
Country refers to the United States of America.

Acknowledgment

These Terms and Conditions govern your use of this website and any services you engage us to provide. By accessing or using this website, or by entering into a service agreement with us, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use this website or our services.

You represent that you are at least 18 years of age. We do not knowingly permit those under 18 to use our services.

Your use of this website is also conditioned on your acceptance of our Privacy Policy, which describes how we collect, use, and protect your information.

About Our Services

Treatment Center Agency provides specialized digital marketing services for addiction treatment centers, detox facilities, sober living programs, mental health providers, and related behavioral health organizations. Our services include, but are not limited to:

Paid advertising management (Google Ads, Meta, programmatic)
Search engine optimization (SEO) and content strategy
Website design, development, and maintenance
HIPAA-compliant marketing infrastructure setup
LegitScript certification consulting and support
Admissions funnel strategy and conversion optimization
Marketing audits and competitive analysis
Reporting, analytics, and performance reviews
Educational content, guides, and downloadable resources

Service scope, pricing, timelines, and deliverables for active engagements are governed by individually negotiated and signed service agreements. Where any conflict exists between these Terms and a signed agreement, the signed agreement takes precedence.

HIPAA and Healthcare Compliance

We build HIPAA-compliance considerations into our marketing systems and workflows based on 20+ years of experience in healthcare marketing, industry best practices, and guidance from the HHS Office for Civil Rights.

We implement:

Business Associate Agreements (BAAs) where applicable
HIPAA-compliant tools and platforms across our stack
Privacy-first analytics and tracking configurations
PHI handling training for our team

We do not:

Provide legal HIPAA interpretations or formal compliance opinions
Certify HIPAA compliance (no private entity can do this)
Conduct formal risk assessments or audits in a legal sense
Guarantee absolute compliance in all configurations

HIPAA compliance is the ultimate legal responsibility of the covered entity — your facility. For formal legal compliance guidance, please consult a qualified healthcare privacy attorney or certified HIPAA compliance officer.

Additionally, some content on this website references 42 CFR Part 2, state-level privacy requirements, and FTC advertising regulations. This content is educational and informational only. It does not constitute legal advice or a substitute for qualified legal counsel.

No Guarantees of Rankings, Leads, or Admissions

Search Rankings

We cannot guarantee specific rankings in Google or any other search engine. Our team applies certified, experience-backed SEO practices tailored to the addiction treatment space, but rankings are influenced by:

Google’s algorithm updates (frequent and not fully disclosed)
Actions taken by competing facilities and websites
Your website’s technical baseline and history
Content quality, link profile, and domain authority over time

Business and Admissions Outcomes

We do not guarantee increases in lead volume, admissions, revenue, or occupancy rates. Outcomes depend on factors including but not limited to:

Marketing budget size and consistency
Admissions team responsiveness and conversion skills
Facility reputation, clinical quality, and insurance acceptance
Geographic competition and market conditions
Seasonal fluctuations in treatment-seeking behavior

We can advise on and implement improvements across your digital funnel. We cannot control what happens inside your facility or your admissions process.

Our Commitment

While we cannot guarantee outcomes, we commit to:

Applying industry-leading digital marketing practices specific to behavioral health
Staying current with Google Ads policies, Meta restrictions, and LegitScript requirements
Transparent reporting on campaign performance and meaningful metrics
Proactively notifying you of platform policy changes that may affect your campaigns
Collaborating with you to test and improve your admissions funnel where you invite our involvement

Billing and Payments

Monthly Retainer Engagements

Invoices for monthly retainer services are due on the first day of each billing cycle. Late payments may result in paused services at our discretion.

Project-Based Work

Payment for individual projects is due upon receipt of invoice unless otherwise specified in a signed agreement.

Ad Spend

Client advertising budgets (Google Ads, Meta, etc.) are separate from our management fees and are billed directly through the respective advertising platforms or passed through per your service agreement. We are not responsible for platform-level billing errors, refunds, or account credits.

Disputed Charges

If you dispute a charge, please contact us within 14 days of the invoice date. We will work with you in good faith to resolve billing questions before initiating any formal collection process.

Service Delivery

We work on client deliverables according to the scope and timelines established in each service agreement. Where applicable:

Website edits and content updates carry an average 48-hour turnaround for standard requests.
Urgent or emergency requests are handled as quickly as possible and may incur priority fees.
Advertising campaigns require lead time for creative development, platform review, and LegitScript approval where applicable.
Large-scale SEO or website projects may be phased across multiple billing periods.

Due to the HIPAA-sensitive nature of addiction treatment marketing, all client deliverables, login credentials, and sensitive data are handled exclusively by our USA-based team.

Imagery, Ads, and Intellectual Property

Ownership

Treatment Center Agency retains intellectual property rights to all ad creative, copy, graphics, templates, and strategic frameworks we develop unless a separate written agreement explicitly transfers ownership.

Usage License

In most engagements, clients receive a license to use imagery and ad creative during the active engagement. This license is non-exclusive and non-transferable.

Revocation

In rare circumstances — such as licensing changes from third-party image suppliers — we may need to revoke the right to use specific imagery. If this occurs, we will replace the imagery or provide resources for suitable alternatives.

Client-Provided Assets

If you provide us with imagery, copy, logos, or other materials to use in your marketing, you represent that you have the rights to use those materials and authorize us to use them on your behalf.

Termination of Services

Client-Initiated Cancellation

Monthly retainer clients must provide 30 days’ written notice to cancel. Early cancellation fees apply as follows:

Cancellation within the first 7 days of a billing cycle: Current month’s fee, plus 15.5 days.
Cancellation after the first 7 days of a billing cycle: Current month’s fee, plus one additional full month.

This policy reflects that significant work is staged in advance and continues to benefit clients for weeks after delivery.

Company-Initiated Termination

We reserve the right to terminate a client engagement immediately if:

Payment is not received after reasonable notice
The client engages in conduct we determine to be unethical, illegal, or harmful to our team
The client misrepresents their facility’s credentials, licensing, or compliance status
Continued engagement would require us to violate applicable law or platform policies

Asset Transfer

Upon termination, we will work with you to transfer any accounts, assets, or access credentials we control on your behalf. Transfer will occur after all outstanding balances are settled.

USA-Based Team and Data Handling

Our entire team is based in the United States. We do not outsource your site code, patient-adjacent data, or marketing account access to offshore subcontractors.

We may use:

Licensed imagery, video, or audio resources from international vendors
Third-party platforms (Google, Meta, HubSpot, etc.) that operate globally

Hosting: HIPAA-compliant and high-sensitivity client websites are hosted in the US or Canada. Backups stored off-site are encrypted and inaccessible without our credentials.

We take data handling for addiction treatment clients seriously given the sensitivity of their patient populations and the requirements of HIPAA, 42 CFR Part 2, and state confidentiality laws.

Website Use and Acceptable Conduct

Permitted Use

You may access this website and its educational content for lawful purposes consistent with these terms.

Prohibited Conduct

You may not:

Use this website in any way that violates applicable law or regulation
Transmit malicious code, spam, or unauthorized advertising
Attempt to gain unauthorized access to any portion of this website or our systems
Use data mining, scraping, or automated tools to collect content without our express written consent
Access or use this website to benchmark, monitor, or compete with our business

Competitive Use

Access to this website for the purpose of competitive intelligence, reverse engineering our services, or using our proprietary frameworks without a license is strictly prohibited.

Intellectual Property

All content on this website — including text, graphics, logos, case studies, frameworks, tools, and downloadable materials — is the property of Treatment Center Agency or its content suppliers and is protected by applicable copyright and trademark law.

You may access, download, or print content for personal, non-commercial use only. Reproduction, redistribution, or commercial use of any content without our prior written consent is prohibited.

Affiliate and Compensation Disclosure

Some content on this website references third-party tools, platforms, or services. We may earn compensation through affiliate relationships, referral fees, or partner arrangements.

We only recommend services we genuinely use or have evaluated. Compensation does not influence our honest professional assessments. Where a material affiliate relationship exists, we disclose it in context.

This disclosure is provided in compliance with the FTC’s endorsement and affiliate disclosure guidelines.

Links to Third-Party Websites

Our website contains links to external resources including advertising platforms, industry organizations (NAATP, LegitScript, The Joint Commission), government agencies (HHS, FTC), and software vendors.

We do not endorse, control, or assume responsibility for the content, accuracy, or practices of third-party sites. We encourage you to review the privacy policies and terms of any external site you visit.

Disclaimer of Warranties

This website and all content are provided “as is” and “as available” without warranties of any kind, express or implied. We disclaim all warranties, including but not limited to:

Warranties of accuracy, completeness, or currency of information
Warranties of merchantability or fitness for a particular purpose
Warranties that the website will be error-free or uninterrupted
Warranties that our services will produce specific business outcomes

Healthcare marketing regulations, advertising platform policies, and SEO best practices change frequently. Content on this website reflects conditions as of its publication date and may not be current at the time you read it.

Limitation of Liability

To the maximum extent permitted by law, Treatment Center Agency and its owners, employees, contractors, and affiliates shall not be liable for:

Decisions made based on information on this website
Financial losses resulting from implementing our recommendations
Regulatory violations or compliance issues at your facility
Platform account suspensions, penalties, or ad disapprovals
Indirect, incidental, consequential, or punitive damages of any kind
Any damages arising from use of, or inability to use, this website or its content

Our total liability for any claim arising from a professional services engagement is limited to the amount you have paid us in the 30 days immediately preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Treatment Center Agency and its officers, directors, employees, and contractors from any claims, losses, damages, or costs — including reasonable attorneys’ fees — arising from:

Your violation of these terms
Your use of our website or services
False or misleading information provided to us about your facility, licensing, or operations
Any content or materials you provide to us for use in your marketing

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Tennessee, United States, without regard to conflict of law provisions.

If a dispute arises, both parties agree to first attempt informal resolution by direct contact. If informal resolution is not achieved, we prefer mediation or binding arbitration over litigation. If court proceedings are necessary, the exclusive jurisdiction shall be the courts of Nashville, Tennessee.

Severability and Waiver

If any provision of these terms is found to be unenforceable or invalid, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

Failure by either party to enforce any provision of these terms does not constitute a waiver of the right to enforce that provision in the future.

Additional Disclaimers Apply to Some services and info provided – please read our complete disclaimers here.

Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. For material changes, we will make reasonable efforts to provide at least 30 days’ notice. Continued use of our website or services after the effective date of updated terms constitutes acceptance.

Contact

Treatment Center Agency Goodlettsville, Tennessee

Website: treatmentcenteragency.com/contact
Email: hello@treatmentcenteragency.com
Office Hours: Monday–Friday, 10:30 AM – 8:30 PM Central Time

For legal questions about these terms, we encourage you to consult with qualified legal counsel in addition to contacting us directly.

Treatment Center Agency is a marketing agency specializing exclusively in addiction treatment and behavioral health. We are not attorneys, accountants, medical professionals, or HIPAA compliance auditors. All information on this website is provided from a marketing and operational perspective and should be supplemented with appropriate legal, clinical, and financial guidance.